CUSTOMER SERVICE TRAINING
THE PROJECT
Customer service is complex, and a key component of good service is a well-organized and confident customer service professional. This training was developed for customer service professionals working with customers dealing with juggling multiple expectations and difficult customers on a regular basis.
The idea is that there is more to poor time management than just willpower. I take learners through potential risk factors for poor time management, connect to their overall purpose as customer service professionals, and offer strategies to manage their mind, work, and others in more effective ways.
Tools Used: Canva, PowerPoint, Microsoft Word
Role: Contract Instructional Designer & Facilitator
Holistic Design
As with most trainings I design, I set out to create a holistic learning experience for learners, looking at more than just the basic concepts of time management.
I took learners thought thinking about how being a service professional requires being intentional in these 4 key areas.
DESIGN FEATURES
Bright colors and clean slide design keeps visual learners engaged and inspires conversation between learners.